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Return Policies

At Nopalogy, we take pride in providing high-quality sparkling water beverages. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

Returns Eligibility:

  • You can initiate a return within 20 days of receiving your order.
  • The product must be unopened, unused, and in its original packaging.
  • Returns of opened or consumed products are not accepted due to health and safety considerations.

Return Process:

  • Contact our customer support team within 20 days of receiving your order to initiate the return process.
  • Provide your order number, product details, and reason for the return.
  • Our team will guide you through the return process, including providing a return shipping label if applicable.
  • Once we receive and inspect the returned items, we will process the refund or exchange within 10 business days.

Refunds:

  • If your return is approved, we will issue a refund to your original payment method.
  • Please note that shipping fees are non-refundable.

Exchanges:

  • If you received a damaged or defective product, we will gladly exchange it for a new one. Please contact us within 7 days of receiving the damaged item.

Non-Returnable Items:

  • For health and safety reasons, opened or consumed products cannot be returned.

If you have any questions or concerns about returns, please contact us.

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